Scammers are impersonating UOB Kay Hian entities in Malaysia on social media and messaging apps for fraudulent purposes. Please take note that UOB Kay Hian does not offer personal loans or investment opportunities with guaranteed high profits. Please be cautious of the such scam tactics. Contact your nearest known UOB Kay Hian office for verification if unsure. If you have already submitted your personal documents or paid them money, please report to the Securities Commission and PDRM without delay. You may find useful contacts and links in our Scam Alert resource page of our UTRADE website.
New UTRADE Password Requirement
Dear UTRADE Users,
Please be informed that a new UTRADE password requirement will take effect after 5:00pm, Sunday, 17 September 2023. This is to further enhance the security of your account and protect your data.
Because these changes will affect all UTRADE platforms, you will need to set a new password the next time you login after the enhancement is effected.
If you are an active UTRADE user, we recommend that you login at anytime starting from Sunday, 17 September 2023, after 5:00pm onwards.
WHAT IS THE NEW PASSWORD LENGTH AND COMBINATION?
The new password requirement is as follows:
1. Password Length: The new password length must be between 8 to 15 characters.
2. Password Combination: The new password combination must consist of the following criteria:
(a) at least one uppercase letter e.g. ABCDEFGHIJKLMNOPQRSTUVWXYZ
(b) at least one lowercase letter e.g. abcdefghijklmnopqrstuvwxyz
(c) at least one number e.g. 01234567890
(d) at least one special character e.g. !@#$%^&*
ABOUT TRADING PIN & BIOMETRIC LOGIN
By changing to a new password, do take note of the following:
1. Your Trading PIN is the same as your new password.
2. If you have enabled UTRADE Biometric Login, please reset from app settings.
3. Your password is case sensitive.
HOW TO SET NEW PASSWORD ON UTRADE WEB - FOR MODERN BROWSERS
To change your password using modern browsers, please follow these steps:
1. Log in to https://www.utrade.com.my
2. Input your Existing Password followed by your New Password.
3. Tick “Password Never Expire” if you do not want to change password every 90 days.
4. Tick "I am not a robot" and solve the CAPTCHA prompt on the screen.
5. Click OK.
6. You may now re-login with your New Password.
HOW TO SET NEW PASSWORD ON UTRADE MOBILE
To set your new password using UTRADE mobile app, please follow these steps:
1. Log in to UTRADE MY mobile app
2. Upon login, you will be asked to change your Existing Password.
3. Follow the prompt on the screen.
4. Click OK.
5. You may now re-login with your New Password.
6. If you have previously set Biometric, please go to Settings to configure this feature.
HOW TO SET NEW PASSWORD ON UTRADE WEB – FOR INTERNET EXPLORER
Internet Explorer is an obsolete browser and no longer supports CAPTCHA validation. This means that you will not be able to view the CAPTCHA validation when you log in to UTRADE using IE.
If you still wish to access UTRADE using IE, you will need to set new password using a modern browser that supports CAPTCHA validation. Once you have changed your password, you will be able to log in to UTRADE using IE.
We recommend that you update to a modern browser, such as Google Chrome or Mozilla Firefox when using UTRADE. These browsers are more secure and offer a better user experience.