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Frequently Asked Questions


Securities - Foreign Market

  • General

  • Most Popular Frequently Asked Questions

  • 1. I am new to Foreign Share Trading of UOB Kay Hian - Foreign Trading Platform. How do I get started?

    Clients must come in person to our office to open a trading account. Our counter services are located at:

    Head Office
    Ground Floor, Menara Keck Seng, 203, Jalan Bukit Bintang 55100 Kuala Lumpur
    8:30am to 5:30pm
    Mondays to Fridays (excluding public holidays)

    Alternatively, you can also visit any of the UOB Kay Hian branches during their banking hours.

    For more information, you can:

    • - Contact our E-Business Customer Service at 1800-UTRADE (1800-88-7233) during operation hours
    • - Contact our E-Business Representative for assistance
    • - Email your enquiries at contact@utrade.com.my

    Please bring along the following documents:

    Citizenship Documents Required
    For Malaysian Citizen - Identity Card (Blue)
    - Income Documents*
    For Foreigners - Valid Passport
    - Work Permit / Employment Pass (where applicable)
    - Income Documents*
    - Proof of Residential Address

    * Income Documents:- Latest Pay Slip, Latest 3 Months Bank Statement.

  • 2. Who can I contact if I have forgotten my user ID or password?

    You can contact our E-Business Hotline (1800-88-7233) during operation hours from 8:30 am to 5:30 pm (Malaysian time) Monday to Friday except for Malaysian Public & Bursa Holidays.

  • 3. I am an existing UOBKH client and I would like to trade foreign shares. How do I gain access to it?

    Download the Foreign Trading Facility form and revert the original duly signed copy to your Trading Representative or the branch which your CDS account was initially opened.

    Alternatively, you can contact our E-Business Hotline (1800-88-7233) during operating hours or your Trading Representative for assistance.

    Once the application is approved, you'll receive an email notification from us. Kindly contact E-Business to acquire temporary password.

  • 4. How long does it take to process the application?

    For existing clients, it takes an average of (2) TWO working days upon receiving your completed forms.
    For new clients, it takes (3) THREE working days once your CDS and other relevant accounts are opened.

  • 5. What is the W8-BEN form (for trading in US)?

    The W-8BEN form refers to the Certificate of Foreign Status of Beneficial Owner, and is required for non-US citizens and Malaysia residents.

    Existing clients should complete (including the W-8BEN portion) and mail the RST form to:
    Ground Floor, Menara Keck Seng 203, Jalan Bukit Bintang 55100 Kuala Lumpur

    New clients are required to visit our office to open a trading account.

    As these forms expire at the end of the third succeeding calendar year, we will inform clients to resubmit these forms every three years.

    Note:

    • - US citizens and residents are restricted from trading in the US market through UOB Kay Hian, due to NASD regulatory policy. Should your citizenship/residency change from non-US to US, you are required to notify us immediately and close your account.
    • - Likewise, should your citizenship/residency change from one non-US country to another non-US country, you are required to resubmit the W-8BEN form.
    • - Submission of the W-8BEN form does not exempt clients from the withholding tax imposed on dividends/interest.

  • 6. How can I learn more about the Foreign Share Trading Platform?

    You can refer to the User Guides found on the website on navigation of the UTRADE Trading Platform.

    You can also learn more about the UTRADE Trading Platform by attending our platform training seminar held once every month or you can contact our E-Business Rep at +603 2147 1900 to arrange for a one-on-one training.

  • Trading

  • Market

  • 1. What are the trading hours?

    Singapore

    SGX operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours:

    From 13 Novemeber 2017 Start End
    Opening routine Pre-Open  08:30  08:58-59*
    Non-Cancel  08:58-59*  09:00
    Trading Open  09:00  12:00
    Mid-Day Break Pre-Open  12:00  12:58-59*
    Non-Cancel  12:58-59*  13:00
    Trading Open  13:00  17:00
    Closing Routine Pre-Close  17:00  17:04-05*
    Non-Cancel  17:04-05*  17:06
    Open  17:06

    * The Pre-Open/Close phase ends randomly at any time within this one minute window and the Non-Cancel phase begins immediately after.

    Hong Kong

    HKEx operates from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours:

    Time Range Session Order Submission Amendment Cancellation
     09:00 - 09:15 Pre-opening^  Y  Y  Y
     09:15 - 09:20 Pre-Order Matching  Y  Y  Y
     09:20 - 09:28 Order Matching Period  Y  Y  Y
     09:28 - 09:30 Blocking  Y  Y  Y
     09:30 - 12:00 Morning trading  Y  Y  Y
     12:00 - 13:00 Break  Y  Y  Y
     12:30 - 13:00 Order Cancellation Period*  Y  Y  Y
     13:00 - 16:00 Afternoon trading  Y  Y  Y

    ^ Order submission/amendment/cancellation of limit orders cease at 9:15am, while order submission of at-auction orders cease at 9:20am.
    * Order cancellation request made between 12:00pm to 12:30pm will only be sent to the exchange at 12:30pm. New order submission and amendment made between 12:00pm to 1:00pm will be sent to the exchange at 1:00pm.

    US

    NYSE, NASDAQ and AMEX operate from Monday to Friday (except on Saturday, Sunday and Public Holidays) during the following hours:

    Time Range Session Order Submission Amendment Cancellation
     09:30 - 16:00
     MY Time
     22:30 - 05:00 (Standard time)
     21:30 - 04:00
     (Daylight saving time)*
    Continuous Trading  Y  Y  Y

    * To adjust for Daylight Saving Time, the US market hours will move 1 hour forward from the second Sunday of March to the first Sunday of November. We do not participate in extended hours trading (pre-open and post-market).

  • 2. What is counter party information (SGX)?

    Counter party information tells you who the brokers that matched your SGX trades are.

  • 3. What does equilibrium price refer to (SGX)?

    Equilibrium price is the price at which orders would be executed if pre-opening/pre-closing matching were to occur at that point and acts as an indication of the eventual opening or closing price. SGX publishes this data on a real-time basis to provide more market transparency and helps market participants assess the market and adjust their orders accordingly. Masking of all better bid/ask prices and quantities acts as an additional safeguard against manipulation of the eventual equilibrium price.

  • 4. What are tickers symbols (US Market)?

    In the US market, ticker symbols are used to uniquely identify stock names.

  • 5. What are suffix letters (US Market)?

    Ticker symbols are modified with suffix letters indicating the status of the stock. In some cases, it includes corporate actions or other aspects unique to the trading of the stock.

    View list of commonly used suffix letters:

    Q: Bankruptcy reorganisation issue.
    E: Issue with deficient or late filing with the SEC.
    SP (Special): Indicates that some unusual condition exists for the security.
    RT (Rights): Represents the privilege to subscribe, in proportion to the number of shares owned, to new or additional stocks, usually at the market price. Rights have their own market value and can be actively traded.
    WI (When Issued): Indicates a transaction in a stock authorised for issuance, but not yet actually issued. The transactions are on an “if” basis, to be settled if and when the actual stock is issued.
    WD (When Distributed): Indicates a transaction in a stock authorised for distribution, but not yet actually distributed. The transactions are on an “if” basis, to be settled if and when the actual stock is distributed.
  • Order Submission

  • 1. What is a Limit Order?

    A limit order specifies the price and quantity that a buyer or seller is willing to trade at, i.e. at that price or better (lower for buy, higher for sell). Any portion of the order that can immediately be matched is traded as soon as the order is entered. The rest of the unfilled order sits in the order book.

  • 2. What are the bid sizes for the respective markets?

    SGX

    With effect from 4 July 2011, you can key in share prices for an order of up to 20 bids* both ways from the (in order of priority) last done price/previous close/IPO reference price.

    * 30 bids for ETFs, bonds, debentures and loan stocks
    10 bids for HKD- and JPY-denominated stocks

    The revised minimum bid sizes are shown in the table below.

    SGX shares except ETFs, bonds, debentures, loan stocks, and HKD- and JPY-denominated stocks

    Share Price (S$) Bid Size (S$)
     Below 0.20  0.001
     0.20 to 1.995  0.005
     2.00 & above  0.01

    HKD-denominated stocks

    Share Price (S$) Bid Size (S$)
     Below 0.25  0.001
     0.25 to 0.495  0.005
     0.50 to 9.99  0.01
     10.00 to 19.98  0.02
     20.00 to 99.95  0.05
     100.00 to 199.90  0.10
     200.00 to 499.80  0.20
     500.00 & above  0.50

    JPY-denominated stocks

    Share Price (¥) Bid Size (¥)
     Below 2,000  1
     2,000 to 2,995  5
     30,000 to 49,950  50
     50,000 to 99,900  100
     100,000 & above  1,000

    Others

    Class of Security (S$) Bid Size (S$)
    ETFs and Debentures  0.01 or 0.001 as determined by SGXST
    Bonds, and Loan Stocks  0.001

    HKEx

    The share price bid sizes are shown in the table below.

    Share Price Bid Size
    From $0.01 to $0.25  $0.00
    Over $0.25 to $10.00  $0.01
    Over $10.00 to $20.00  $0.02
    Over $20.00 to $100.00  $0.05
    Over $100.00 to $200.00  $0.10
    Over $200.00 to $500.00  $0.20
    Over $500.00 to $1,000.00  $0.50
    Over $1,000.00 to $2,000.00  $1.00
    Over $2,000.00 to $5,000.00  $2.00
    Over $5,000.00 to $9,995.00  $5.00

    US Markets

    Share Price Bid Size
    Less than US$1  US$0.0001
    More than US$1  US$0.01

    Although there is no consistently stipulated maximum number of bids for the US markets, please note that order prices too far off market prices may be rejected.

  • 3. How do I check my trading limit on the Foreign Trading Platform?

    You can refer to the SODBal (Start of Day Balance) located under the ‘Portfolio’ tab for your trading limit.

  • 4. What is the minimum number of shares I can place per order?
    Foreign Exchanges Singapore Hong Kong US (NYSE & NASDAQ)
    Minimum Share 1 Lot = 100 units Lot size is based on counter 1 Lot = 1 unit
  • 5. What is the maximum number of shares I can place per order?
    Foreign Exchanges Singapore Hong Kong US (NYSE & NASDAQ)
    Maximum Share 5000 Lot = 500,000 units 500 Lot = 500,000 units 500 Lot = 500,000 units
  • 6. Can I place an order for odd lots of shares?

    SGX & HKEx

    Odd lots placement cannot be done online. Please contact your Trading Representative for odd lots order placement.

    US

    You can trade with minimum number share of 1 unit.

  • 7. Can I place an order for the next trading day when the market is closed?

    SGX

    Yes. After a short order bar time between 5.06pm and 5.10pm, overnight orders can be placed after 5.10pm and will be sent to SGX when the market opens the next trading day. It is important to note that although overnight order start times differ among brokers, orders placed at the various start times will enter the SGX order queue at the same time, i.e. 8.30am.

    HKEx

    Yes. Orders received after 4.15pm will be sent to HKEx when the market opens the next trading day.

    US

    Yes. Orders received after 5.00pm US EST/EDT, will be sent to the exchanges when the market opens the next trading day.

  • Fees & Settlements

  • 1. What are the commission and other charges?

    Please contact our Dealer Representative/E-Business Representative at +603 2147 1900 during operating hours for your assistance.

  • 2. What is the settlement and sales proceed period?
    Foreign Exchanges Settlement & Sales
    Singapore T+3
    HKEx T+2
    US (NYSE & NASDAQ) T+2
  • 3. How much is my purchase? What are my outstanding positions?

    You can check under "Portfolio" tab. It will reflect on the SODBal after purchased.

  • 4. What currency can I settle my trades in?

    If opt for Multicurrency Settlement, all the trades will be settled in the respective currencies. If do not opt for Multicurrency Settlement, all the trades will be automatically settled in RM.

  • 5. What will be the exchange rates for my trades?

    Your exchange rates are booked at spot rates based on the instruction given by either your Trading Representative or yourself. You can either refer to the contract note or call your Trading Representative to check on the actual exchange rate.

  • 6. Will I be able to amalgamate my trades into one contract?
    Foreign Exchanges Singapore Hong Kong US
    Amalgamation of Contracts Allowed Allowed Not Allowed
  • 7. How can I make payment for my trades?

    You can choose to pay using one of the following method:

    • - Cash or Cheque at any of our UOBKH Securities (M) branches.
    • - Cheque made payable to UOB Kay Hian Securities (M) Sdn Bhd. (Please indicate your trading account number and the contract number or the contra statement number on the reverse side of the cheque.)
    • - EPS via the ATM or Internet banking.
    • - Trust account that is maintained with UOBKH to facilitate settlement for your share transactions.

    Please note that only RM is accepted for payment via Internet banking and EPS. Please also note that payment processing will be only performed on full trading days only.

    Please note that the settlement period differs for different payment option:

    Telegraphic Transfer (TT)
    Currency Banker Swift Code Beneficiary Account No.
    US Citibank Berhad CITIMYKL UOB KAY HIAN SECURITIES (M) SDN BHD 165135067
    SG Citibank Berhad CITIMYKL UOB KAY HIAN SECURITIES (M) SDN BHD 165135075
    HK Citibank Berhad CITIMYKL UOB KAY HIAN SECURITIES (M) SDN BHD 165135059
    GBP Citibank Berhad CITIMYKL UOB KAY HIAN SECURITIES (M) SDN BHD 165135105
    AUD Citibank Berhad CITIMYKL UOB KAY HIAN SECURITIES (M) SDN BHD 165135083
    Bank Beneficiary Address: 42, Jalan Sultan Ahmad Shah, 10050 Penang , Malaysia.

    You may make your payment through the following banks. All payments shall be made to UOB Kay Hian Securities (M) Sdn Bhd. Please indicate your name and/or client code in the reference section of the bank-in-slip. Our bank accounts' number are as follows:-

    Region Bank Account No
    Northern Region - Penang Maybank 5070 1300 2860
    Public Bank Berhad 3133 43 1011
    Central Region – KL Maybank 5140 1138 0699
    RHB Bank 2070 821 000 7034
    Southern Region – Johor Maybank 5011 2311 1480
    Sabah Region – KK UOB 2613 000 8502
    Maybank 5101 0720 8693
    Affin Bank Bhd 1005 9000 4351

  • 8. Can I use my sales proceeds to offset my purchases?

    No. Every purchases and sales proceed will be settled in separate events.

  • 9. How do I withdraw money from my Trust Account?

    Please contact your Dealer Representative / E-Business Representative for assistance.

  • Support & Troubleshooting

  • 1. What are the system requirements for using Foreign Trading Web?

    Requirement Details
    Machine The application requires a Pentium3 500MHZ class machine with a minimum of 256MB RAM
    Operating System and Browser The application runs on a Microsoft Windows operating system that supports the following with Java enabled:
    - Internet Explorer 8.0 or above
    - Mozilla/Firefox 3.0 or above
    - Chrome 7.0 or above

    The application may also run on Mini Mac operating system X 10.6 (Snow Leopard) or above that supports the following browsers with Java enabled:
    - Internet Explorer 5.0 or above
    - Mozilla/Firefox 3.5 or above
    - Chrome 9.0 or above
    Java Virtual Machine The minimum required Sun Java version is 1.6.0_10 or above
    Note: For Firefox browser users, a minimum version of Firefox 3 is required to successfully run Sun Java 1.6.0_10 or above
    Network Connection A network connection quality of a 56k modem or above is required. Broadband is highly recommended

  • 2. How do I clear my cache and cookies?

    Internet Explorer 6

    • Step 1: Click Tools
    • Step 2: Select Internet Options
    • Step 3: Under Temporary Internet Files, select Delete Files and Delete Cookies
    • Step 4: Click OK
    • Step 5: Close and re-open your browser

    Internet Explorer 7

    • Step 1: Click Tools
    • Step 2: Select Internet Options
    • Step 3: Under Browsing History, select Delete
    • Step 4: Under Temporary Internet Files, select Delete Files
    • Step 5: Under Cookies, select Delete Cookies
    • Step 6: Click OK
    • Step 7: Close and re-open your browser

    Internet Explorer 8 and 9

    • Step 1: Click Tools
    • Step 2: Select Internet Options
    • Step 3: Under Browsing History, select Delete
    • Step 4: Ensure Temporary Internet Files and Cookies are ticked
    • Step 5: Click Delete
    • Step 6: Click OK
    • Step 7: Close and re-open your browser

    Mozilla Firefox 2 and 3

    • Step 1: Click Tools
    • Step 2: Select Clear Private Data
    • Step 3: Ensure that Browsing History, Cache, Cookies and Authenticated Sessions are ticked
    • Step 4: Click Clear Private Data Now
    • Step 5: Close and re-open your browser

    Mozilla Firefox 3.5 and above

    • Step 1: Click Tools
    • Step 2: Select Clear Recent History
    • Step 3: Under Time range to clear, select Everything
    • Step 4: Under Details, ensure that Browsing & Download History, Cookies, Cache and Active Logins are ticked
    • Step 5: Click Clear Now
    • Step 6: Close and re-open your browser

    Apple Safari

    • Step 1: Click Settings icon
    • Step 2: Select Reset Safari
    • Step 3: Select Empty the cache and Remove all cookies
    • Step 4: Click Reset
    • Step 5: Close and re-open your browser

    Google Chrome

    • Step 1: Click Tools icon
    • Step 2: Select Tools
    • Step 3: Select Clear browsing data
    • Step 4: Select Empty the cache and Delete cookies and other site data
    • Step 5: Under Clear data from this period:, select Everything
    • Step 6: Click Clear browsing data
    • Step 7: Close and re-open your browser