UTRADE Security Advisory Notice – Safeguarding Digital Privacy

To better protect your interests, we would like to bring your attention to the digital privacy best practices, in relation to Utrade accounts.

A. Online Identities password safety

Users are advised to regularly change their UTRADE accounts passwords.

• If users suspect unauthorised access. If you suspect someone has attempted access or if you receive an email that an unauthorised user has logged into one of your accounts on a new device for instance, immediately change you password.
• If you discover malware on your computer. A malware or virus can put your computer at risk. If you discover such software after a scan, change your Utrade accounts passwords immediately, preferably from a different device than the one upon which the virus was discovered.
• Logging in at Public Places. If you use a public network regularly, you are advised to change your Utrade accounts passwords regularly.

B. Safeguarding against phishing emails

Phishing is a type of attack that uses fake emails to trick you into revealing important personal information such as your usernames and passwords. These emails normally contain malware-laden attachments or a link that leads to a fake website that steals your usernames and password when you try to log in.

Learn to identify phishing emails:

• Watch out for poor grammar or dodgy spellings – Legitimate emails are professionally written and do not contain glaring errors.
• Recognize sloppily-designed emails – Wrong or out-of-place logos and layouts are signs that the sender aren’t who they claim to be.
• Website look-alikes – Scammers will always try to make you think that you are visiting the real deal. Make sure that you are visiting UOBKH, not U0BKH.
• Beware of websites that ask for your password – Never give away passwords or sensitive information to untrusted or third-party sites. UOBKH staff will never ask you for your passwords
• Spoofed emails usually contain a generic greeting – Your email address can also be used rather than directly addressing you by your name.

Preventive measures to protect against phishing

Here are some practices that users can adopt to guard against phishing attempts:

• Never reveal any confidential information (i.e. password, OTPs) to anyone. UOBKH Staffs will never request for such information over emails/SMSes/phone calls.
• Be suspicious of any unsolicited request for your personal details.
• Do not reply or click on any link within unsolicited e-mails/SMSes that have been sent to you.
• Always use the official website by typing https://www.utrade.com.my/ directly into the browser’s address bar.
• Be wary of pop ups that impersonates UOBKH such as the logo, names and do not click any of it.

Should you receive any suspicious e-mails and/or have inadvertently accessed any fraudulent websites, please contact our Client Services Department immediately at (03) 2147-1888 or email mycustomerservice@uobkayhian.com for verification before taking any action.