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Location

Head Office

Ground & 19th Floor Menara Keck Seng, 203, Jalan Bukit Bintang, 55100, Kuala Lumpur

8:30am to 5:30pm
(Monday to Friday excluding public holidays)


Complaint / dispute Handling

You can lodge a complaint / dispute via contact@utrade.com.my. Upon receipt of your complaint / dispute, we will acknowledge your case within 1 business day followed by a investigation. A resolution shall be communicated to you within 7 business days from the acknowledgement date. In the event more time is required to resolve your case, we will notify you of the new timeline and provide you with an interim status update (where applicable).

Central Region
  • Head Office (Keck Seng)
  • Kuala Lumpur (Sri Hartamas)

Kuala Lumpur (Keck Seng)


Ground & 19th Floor Menara Keck Seng, 203, Jalan Bukit Bintang, 55100, Kuala Lumpur
Tel: +603 2147 1888
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Kuala Lumpur (Sri Hartamas)


N-1-3 Plaza Damas 60 Jalan Sri Hartamas 1 Sri Hartamas
Tel: +603 6205 6000
8.30am to 5.30pm (Monday to Friday excluding public holidays)
East Coast Region
  • Kelantan
  • Terengganu

Kelantan


Ground Floor & 1st Floor Lot 712 Sek 9, PT 62 Jalan Tok Hakim 15000 Kota Bharu, Kelantan
Tel: +609 747 3906
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Terengganu


37-B 1st Floor, Jalan Sultan Ismail, 20200 Kuala Terengganu, Terengganu
Tel: +609 622 4766
8.30am to 5.30pm (Monday to Friday excluding public holidays)
Northern Region
  • Pulau Pinang (Georgetown)
  • Pulau Pinang (Bukit Mertajam)
  • Kedah
  • Perak

Pulau Pinang


1st Floor Bangunan Heng Guan 171, Jalan Burmah, 10050 Pulau Pinang
Tel: +604 229 9318
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Pulau Pinang (Bukit Mertajam)


Ground and 1st Floor No 2 Jalan Perniagaan 2 Pusat Perniagaan Alma, 14000 Bukit Mertajam Pulau Pinang
Tel: +604 554 1388
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Kedah


Lots 4,5 & 5A 1st Floor, Emum 55 No 55 Jalan Gangsa Kawasan Perusahan Mergong 2, Seberang Jalan Putra, 05150 Alor Setar, Kedah
Tel: +604 732 2111
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Perak


153A Jalan Raja Musa Aziz 30300 Ipoh, Perak
Tel: +609 622 4766
8.30am to 5.30pm (Monday to Friday excluding public holidays)
Southern Region
  • Johor (Menara MSC Cyberport)
  • Johor (Johor Jaya)
     
  • Johor (Skudai)
     
  • Johor (Kulai)
     
  • Melaka
     

Johor (Menara MSC Cyberport)


Level 7, Menara MSC Cyberport 5, Jalan Bukit Meldrum 80300 Johor Bahru
Tel: +607 219 7575
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Johor (Johor Jaya)


70 Jalan Rosmerah 2/17 Taman Johor Jaya, 81100 Johor Bahru
Tel: +607 351 3218
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Johor (Skudai)


171 Ground Floor Jalan Bestari 1/5, Taman Nusa Bestari 81300 Skudai, Johor
Tel: +604 732 2111
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Johor (Kulai)


42-8 Main Road Kulai Besar 81000 Kulai, Johor
Tel: +609 622 4766
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Melaka


Lots 4,5 & 5A 7-2, Jalan PPM 8, Malim Business Park, 75250 Melaka.
Tel: +606 335 2511
8.30am to 5.30pm (Monday to Friday excluding public holidays)
East Malaysia
  • Sabah (Kota Kinabalu)
  • Sabah (Sandakan)
  • Sarawak (Miri)
  • Sarawak (Sibu)

Sabah (Kota Kinabalu)


11, Equity House, Block K Sadong Jaya, Karamunsing 88100 Kota Kinabalu, Sabah
Tel: +6088 234 099
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Sabah (Sandakan)


Lot 177 & 178, Ground Floor Block 17, Phase 2, Prima Square, Mile 4, North Road, 90000 Sandakan, Sabah
Tel: +6089 218 681
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Sarawak (Miri)


Lot 1265, 1st Floor Centre Point Commercial Centre, Jalan Melayu 98000 Miri, Sarawak
Tel: +6085 324 127
8.30am to 5.30pm (Monday to Friday excluding public holidays)

Sarawak (Sibu)


Ground Floor & First Floor No. 16, Lorong Intan 6, 96000 Sibu Sarawak
Tel: +6084 252 737
8.30am to 5.30pm (Monday to Friday excluding public holidays)